Horrific experiences with ethipian airlines

This is Dr Supratim Biswas from Cape Town, South Africa. Kindly note that my wife Dr Suparna Chakraborty and my daughter Ms Shohagee Biswas travelled to Kolkata, India from Cape Town. I wanted to draw your kindly attention to the devastating experience my wife and daughter had gone through. We were promised a baby bassinet in the flight and assistance as my wife was traveling with my daughter alone and my daughter is 19 months old toddler. They had a good flight from Cape Town to Addis Ababa but the connecting flight from Addis Ababa to New Delhi was the worst. The flight attendants were rude and they denied any kind of assistance to my wife. They even denied giving my daughter some refreshments, I mean I can't imagine how someone can be so inhuman. When my wife asked for a bassinet to make my daughter lie down, she was told that there isn't enough bassinet on the flight and they will only be able to provide one when someone else was done using. This is our first and most definitely the last traveling with Ethiopian Airlines. My daughter's boarding pass for her travel to Kolkata from New Delhi wasn't issued at the Addis Ababa airport and thus they had to leave the New Delhi airport and go to the airline counter and then had to come into the terminal after the boarding pass was issued. At the New Delhi airport my wife had to pay INR500.00 to get assistance because it was impossible for her to receive all luggage while she was still holding my daughter and do all the necessary things. At the Cape Town international airport we were misinformed that the check in luggage were booked upto Kolkata but it turned out that they had to receive them at the New Delhi airport to recheck them in the Kolkata bound flight. I have written to the airline regarding the experience but still now after close to three weeks I didn't receive a proper feedback. They kept on emailing me that they are still investigating. Last week emailed me to ask for the copy of the ticket which I had already emailed them at very first instance while lodging the complaint.