1 reviews | Active since Nov 2015
**********!!!
Ethiopian airlines allows online bookings for flights from ****am (departs at 2:20 am) to Cape Town (arrival at 14h50 same day) via Bahrain and Addis Ababa - however as per the itinerary it is neigh impossible as per the itinerary, the flight arrives in Addis at 8am and the next flight to Cape Town departs at 8:25 am. Passengers including myself arrived in Addis at 8am and missed the connecting flight due to their bizarre itinerary and were left stranded at the airport. Staff do not communicate effectively and was offered a codeshare SAA flight via Nairobi and Johannesburg to Cape Town on the same day. Accepted the option with an estimated arrival time in Cape Town at 9:30pm the evening. All went well until we got to JHB and unbelievably the connecting time between flights were again not enough as the flight to JHB landed on scheduled time at 18:50 pm and as per the itinerary the flight booked to CPT departed at 19H30...too little time again between flights. Tried to get on the last SAA flight to CPT from JHB at 9:15 pm but was told by SAA staff that the change can only be effected by Ethiopian airline staff. Long walk to Terminal A and arrived at Ethiopian airline counter and was told supervisor only starts her shift at 9pm and no one else can authorize the change to the ticket. Obviously missed the last flight out and was offered overnight accommodation in JHB. flight out to CPT the next morning and arrived at 9am.... what a waste of my ****** time. no compensation offered for my lost time, lost revenue, business meeting that caused me to lose new clients...to top it all my luggage never arrived !!! Ethiopian airlines could not even trace it!!!!! Never Ever!! **********.... they allow clients to book an impossible itinerary, take the money and then they run...no professionalism, untrained staff....******!!!!
