Extremely Poor Service – No Support, No Staff, No Refund

I am deeply disappointed with Ethiopian Airlines and how they’ve handled my situation. I booked a flight from Johannesburg to Lusaka (Flight ET 4422 on 23 May 2025) directly via their website, and it was operated by Zambia Airways through a codeshare agreement — something that was not clearly communicated.

On the day of travel, I arrived well in advance at O.R. Tambo International Airport. There was no Ethiopian or Zambia Airways staff at check-in, and I was not issued a boarding pass. Airport personnel misdirected me to the wrong gate, and I eventually missed my flight through no fault of my own.

Since then, I’ve been emailing multiple Ethiopian Airlines departments requesting a refund and trying to cancel my return flight, but no one is responding with any clear assistance or resolution. I’ve sent all supporting documents, explained the situation in full detail, and still I’m being ignored.

Ethiopian Airlines’ Conditions of Carriage clearly state that if a passenger is denied boarding due to airline or operational error, a refund should be issued — yet here I am being left in the dark after doing everything right as a paying customer.

I’m now forced to escalate this publicly because private communication has completely failed. Ethiopian Airlines needs to take accountability, communicate properly, and resolve this matter urgently.