Ethiopian Airlines Passes the Buck, Zambia Airways Loses My Luggage

I booked my flight with Ethiopian Airlines and flew with Zambia Airways on Thursday, 31 July 2025, from Johannesburg to Lusaka. Upon arrival, my bag was missing, and since then, I have been passed around with no resolution, no real updates, and no urgency from Zambia Airways. When I contacted Ethiopian Airlines once about check-in, they told me to deal directly with Zambia Airways going forward. At no point was it made clear during booking that I would be relying on Zambia Airways for the flight and baggage handling. This lack of transparency is very disappointing.

Zambia Airways issued a generic apology letter with no reference number, no proper contact name, and only a phone number and email — which they have since stopped responding to. Despite my repeated emails and calls, my bag remains missing, and I’ve received no meaningful assistance or accountability.

This is completely unacceptable. The bag contains important personal and work-related items, and I expected better handling and customer service.

If anyone from Zambia Airways reads this: please take responsibility, track my bag, respond to emails, and treat your customers with the professionalism and care they deserve.