Ethiopian airlines left me stranded in floods and no luggage for 3 days

I took a flight from Cape Town to Ethiopia on 16 April 2024. The flight was good even though the electronics and seats on the plane didnt work, the staff were unfriendly but at least it got me to the point i wanted to be to take my next flight to Dubai.

On the airport i was refused service from a coffee shop and I assume its because i was wearing branded clothes. They did not want to serve me a $20 coke of I did not eat something, i then asked for fries which is on the menu, they said no i need to have a sandwich in order to have fries and a coke. The whole meal added up to $40 or something.

I stood up and went to Burgerking for the most expensive ****piest burger of my life. Thats not the point.

I took flight ET612 to Dubai, my flight was delayed because of bad weather conditions in Dubai (understandable) but then we landed at the wrong airport and they kept us in the plane from 7:00 until 13:30. They let us out without any clear directions or instructions on where to wait or what will happen.

The security told us to go through immigration gates and take the free shuttle to DXB airport. When i went through the gates, there was no shuttle organised. Eventually they told us to get on the RTA bus that the airline arranged. The bus took us to IBN Batuta metro station and dropped us while he knew the metro was out of order and not running that day because of floods. Ethiopian airlines left me and a couple of other passangers stranded in the middle of nowhere with no clue on how to get anywhere. I was stranded until 22:00 at night after i had to walk about 2km with all of my hand luggage to take me to an hotel. Taxis were tripple normal pricing because of the floods.

This whole exercise cost me to pay cabs go to my hotel, sit on a phone for 3 days until i got hold of my luggage on my own. Which i had to return to the airport myself to get. Absolutely no assistance from Ethiopian Airlines and not even a sorry.

Their website is outdated and hardly anyone competent enough to answer a phone.

First and last time that I will travel with this airline.

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