ETHIOPIAN AIRLINES

Please be advised that I am very unimpressed with Ethiopian Airline office in Johannesburg.

Addisu Woldemariam and his assistant Ndzo who do not answer their phones or their land line when I call or the many emails I have sent to them over the past month and a half, regarding the following:

I have been unable to get a refund on my ticket as I purchased this online on the 7th January 2023 and then had a HEART ATTACK ON THE 24th January 2023.

Addisu Woldemariam said that I could only fly with a family member and this is impossible, as I have no one that can fly with me. He said Ndzo his colleague would assist in refund.

My 1st email was dated 1st April 2023 and now everyone avoids me including Mr Addisu Woldemariam who has people answering his phone and pretending they do not understand me ( this happened this morning). I had an operation on the 21st April and because my medical aid did not cover all, I owe money, and need the refund in order to settle these bills.

This has been the worst experience of my life! they pretend to care and hope you will eventually go away. Becareful of this Airline. None of their numbers work on the internet and there are only 1 or 2 that work when they feel like answering the phone.