Disgusting

<p>We booked and paid for flights to Italy in July this year for our ten year anniversary. The flights were for 12 of us which is us and some of our family. My husband's passport was ****** and we are now having problems with his visa and won't get it in time. When calling to try and cancel and get some refund we were told we have to 1. PAY TO CANCEL AND WILL GET NO REFUND. 2. THE PRICE TO CHANGE OUR FLIGHTS WAS MORE THAN THE TICKETS. 3. COULD NOT CHANGE ANY NAMES. So we are now left with no holiday for our anniversary, all this money down the drain and the people on the flight will probably be delayed when we don't show up because I refuse to pay to cancel when we have already lost over R70 000. We usually fly #Emirates who would have definitely made plan for us as they have always done. Very upset!</p>