DISGUSTED WITH ETHIOPIAN AIRLINES LACK OF CUSTOMER SERVICE

Ethiopian airlines cancelled a SAA voyager ticket twice with no notification nor compassion for my son who was stranded in Madrid airport for 2 nights in a row. After no acknowledgement of their fault for cancelling the ticket without notification we eventually were forced into purchasing a last minute ticket with another airline at a very premium rate.

The first night when he arrived at Madrid airport, Ethiopian airlines claimed SAA voyager were at fault and that we needed to sort it out with them and refused him on the flight despite having a reference number and ticket. Thereafter, we proceeded to contact both SAA voyager and Ethiopian airlines to reissue the ticket for the next evening. SAA voyager then reissued the ticket which we then confirmed with both SAA Voyager and Ethiopian that the ticket was valid and both reassured us that it was. When he arrived again the next evening, he was again told the ticket was not valid. The check in assistant printed out a ticket, looked at it strangely and then tore it up. My son then called from their offices to try sort it out but Ethiopian airlines would not assist. SAA Voyager said they could see that Ethiopian airlines had cancelled it that day. Ethiopian airlines had said that all was in order when we spoke to them telephonically that day. What it seems to be is a case of bumping him off a flight and trying to blame the partner airline. The bottom line is, they leave you stranded and give you no notice of that they were always planning to do so, leaving you in a position of total desperation. NEVER AGAIN ETHIOPIAN AIRLINES.. YOUR CUSTOMER SERVICE LEAVES SO MUCH TO BE DESIRED. WE ARE DISGUSTED WITH YOU SHOWING NO EMPATHY FOR OUR SON.