Discussing customer service

Once again can’t complain about the service because there wasn’t any and RO Tambo check In also need retraining because they have no idea any customers service what so ever but Ethiopian airline I got to the airport to get to my return flight to be told that we need to fill in a locator form and book a 2day test for the Uk but we was told by Uk Ethiopian airline we didn’t need it because we have been fully vaccinated and when we phoned them they also said they didn’t understand how come no one helped us or rebooked us there and there we was just left people just closed left me and my husband there struggling to get this done on line what was throwing me out the whole time not helpfull what so ever we missed our flight no one came looking for us I checked us in online so we was like helpless idiots I have Parkinson’s so this played a big role on my health we had to get transportation back and now we have to book and pay again this isn’t the first time Ethiopian airline stuffed up I can’t believe the bad service I have been given with them and RO Tambo they need to remember if they are checking in people for whatever company doesn’t Matter who in this case it’s Ethiopian Airline they are representing that company they should help on behalf of that company this happened to me in UK and now again RO Tambo it’s Amazes me how they can get this so wrong !!!!!!!!!!