Compensation for missed flights

I have e-mailed Ethiopian Airlines, I have contacted them via FB. and NO response! THEY HAVE THE WORST CUSTOMER SERVICE!!!

Hi

I am Ayesha Parker, I travelled for the 1st time with Ethiopian Airlines this December/January. And I was EXTREMELY DISAPPOINTED in the service my family & I received during our travels with Ethiopian airline.

The travellers were:

Ayesha Parker (myself -> I am 6 months pregnant), Ishtiyaak Gaffoor (my husband), Ameerah Gaffoor (my 2-year-old toddler), & Kulsoem Parker (my mother, who is a heart patient) --NOTE: she had her own tickets booked. On 15 Dec, ET846 was delayed in Cape Town (to Addis Ababa).

And this is where all the problems started!

Due to the delay of ET846, we misconnected flight ET612 (from ADD to Dubai).

And due to misconnected flight ET612, we missed our Cathay Pacific flight CX745 (Dubai to Bahrain) on Saturday 16 Dec.

Upon arriving in Ethiopia on Friday evening,

There was no communication or process to inform us that we missed the flight. It was CHAOS on the airport. People where queuing everywhere The customer service was pathetic. I then spoke to one of your staff members who assured me that Ethiopian Airline will take care of us & will compensate us for all flights missed (including in the Cathay Pacific flights) When we got to the front of the queue, we were then told another story. There was no supervisor on shift, that managed the chaos or for me to speak to. [TERRIBLE]! We were then given a hotel for the night & where re-issued new tickets on flight ET602 for Sat, 16 Dec 2017. NO COMPENSATION was given for the missed Cathay Pacific flight. Also. when we got to the hotel, my mother, who is a heart patient, and myself who is pregnant had to climb SEVEN (7) flights of stairs because the hotel switched off their elevator and refused to switch it on. If anything happen, Ethiopian Airline would have surely been help responisble! I then spoke to Admaso/Malaako – senior agent, who suggested, that I get a letter from the airline explaining what happens (see attached) and then speak to the Ethiopian airline staff in Dubai. This Ethiopian airline staff could assist & rescheduled our tickets with Cathay Pacific. Saturday I tried to find Binalefew, the maager, but he was NO where to be found, the staff **** to me, made me wait 2-hours for him! However, upon arriving on Dubai in Saturday, there was NO Ethiopian airline I then had to repurchase NEW tickets to get from Dubai to Bahrain. Attached is a breakdown of the flight itinerary. Due to Ethiopian Airlines delay of Flight 846 on 15 December 2017, I have incurred the below costs:

Loss of Cathay Pacific Tickets AED 1940 (return flight inclusive) and AED 475 (one-way flight) The purchasing on new Emirates tickets AED 3175 (return flight inclusive) and AED 940 (one-way flight) I am expecting that Ethiopian Airline compensates me for the total cost incurred: AED 6530 as it was Ethiopian Airline fault that I missed the Cathay Pacific flight & had to repurchase new tickets.

According to https://www.ethiopianairlines.com/AA/EN/services/support/FAQ:

What will happen to my planned routing?

Protection plan shall be made immediately for passengers with connecting flights beyond to their final destination.

So looking forward to hearing from you for my compensation!

Kind Regards Ayesha Parker +27 76 ********** (RSA mobile number)