Cape town to Zanzibar nightmare

Good day We booked return tickets from Cape Town-Zanzibar 20 January 2021 to 24 January 2021 with premium seats. 2 days ago we received an email from Ethiopian Airlines saying my flight leaving for Zanzibar has been canceled with no explanation?? The problem is that we booked our honeymoon in Zanzibar and the hotel can only accommodate us certain dates and we arrange leave from work etc. So to take a day earlier or day later would not work. Hotel is fully booked. The only solution I came up with was to try to fly from Johannesburg now. There was NO assistance from your Airline. I had to buy our 2 tickets to Johannesburg domestically at a huge cost. I also lost my premium seats that I booked on Ethiopian Airline. We were not offered anything for all the inconvenience caused. I lost a lot of money and Ethiopian Airlines did not care. Your call center did not want to help me with my premium seats. I have confirmation of the premium booked seats on my e-tickets. The least Ethiopian airlines could have done was to help us find a solution or to upgrade our seats for the inconvenienced caused. We are very sad and frustrated and will never fly with Ethiopian airlines again unless they can help their customers. This was a terrible experience. We fully understand if things change, but where is the Ethiopian Airlines customer service and help? We had to sort out all the changes ourselves and spend extra money figuring out how to solve the accommodation issue in Zanzibar. We are still in hope that your airline can help us with an upgrade of some sort for all our inconvenience Original reference: TJTIHM Kind Regards Marius