BUY AIRTICKET TWICE FOR SAME PASSENGER

CAN SOMEBODY HELP - WE JUST BOUGHT 4 AIR TICKETS FROM ETHIOPIAN AIRLINES - AND WE REQUESTED FOR ASSISTANCE - THEY JUST DISPLAY A DON'T CARE ATTITUDE - NEXT TIME PAY THE EXTRA AND GET SERVICE. WE WROTE TO ATLEAST 4 DIFFERENT EMAILS BUT THEY JUST DON'T CARE.

I HAVE BEEN BATTLING WITH ETHIOPIAN AIRLINES SINCE 14 AUGUST 2017 - MY WIFE'S TICKET IS SCHEDULED FOR 13TH DECEMBER 2017 FLY SINGAPORE TO DURBAN (SOUTH AFRICA)- 4 MONTHS IN ADVANCE BUT THEY REFUSE TO RECTIFY A SIMPLE PROBLEM JUST TO CORRECT THE ONE NAME OF THE 3 OTHER - THEY ARE REQUESTING I BUY A NEW TICKET WITH NO REFUND - A **************** - THIS WAS DESPITE PROVING THAT IT IS THE SAME PERSON TRAVELLING - THEY JUST CANNOT UNDERSTAND THAT MYANMAR (BURMESE) CITIZENS DO NOT HAVE A SURNAME SO WE ASKED THEM TO IGNORE THE MARRIED SURNAME -

IS THERE ANY ORGANIZATION WE CAN REPORT THIS AIRLINER TO