MM
Mohamed M

1 reviews | Active since May 2015

28 Apr 2017, 23:12

Bad after service

<p>I had a flight from Jeddah to Durban on the 16th of April 2017.</p> <p> </p> <p>They get us off the flight in Addis Ababa onto the shuttle quickly into the terminal announcing for durban passengers to be quick, as we hurriedly pass threw the security check we are taken into another shuttle to our onward flight to Durban and as we get off the shuttle next to the flight in the rush they have us in, is where the drama starts!</p> <p> </p> <p>Half asleep and rushing through, definitely not good!</p> <p> </p> <p>I forget my small little orange bag with important documents, drivers licence, credit cards, wallets, watch, and a good amount of foreign currency besides many other little valuable items. </p> <p>As the shuttle leaves, I realised and immediately spotted one of the ground staff to whom I report, at this time most of the passengers are still on tarmac waiting for the que to board, the ground staff a lady says to me "Sir please wait here for me" I wait 5 mins and she says to me "Sir you need to board the flight", I insisted that I've got valuables in the bag as well as important documents, there was another ground staff personal who was extremely arrogant and he says this man should justboard the flight, nevertheless I hate to argue and fight so I boarded the flight with a very sunken feeling, I asked the lady what about my bag i need it, she said to me sir i will get it and load into cargo, having heard that brought some ease. When we got to the Durban airport I immediately reported to lost luggage desk and the gentleman there said there is no such bag, I filled a form there and later followed up with emails to the ethiopian airlines lost and found department, they sent an email that they do have possession of the bag and that it would be sent on the 21st April flight to Durban.</p> <p> </p> <p>Anticipating my bag, on the 21st I went to the airport to collect and the ethiopan airlines personal handed it over to me at the airport very professionally, the bag was sealed with tiers and a tape over the zip.</p> <p> </p> <p>Everything in the bag was there although all scattered around as though it had went through a search but what was shocking was my $100 note, not sure what exact amount of pounds and few hundreds of rands were all missing. And that was very dissapointing. </p> <p> </p> <p>I have then on followed this up via email with the ethiopian airlines personals and they seem to be justifying themselves, fact remains big amount of money has been lost, I have requested them to come upon some compromise, I have not yet received any reply.</p> <p> </p> <p>I am a frequent flyer and always had been flying with Emirates, and emirates skwards member. </p> <p>Since last December decided to give ethiopian airlines a try since it was from durban and convenient and this was my 2nd flight since then, i had also joined the shebamiles program. </p> <p>I advise many friends abd family on the most valuable and cost efficient ways to holidays and trips abroad, but after this experience I have second thoughts wether to suggest ethiopian airlines or not.</p> <p> </p> <p>I do look forward to ethiopian airlines contacting me to resolve the issue rather than just casting the issue aside.</p> <p> </p> <p>Thank you.</p> <p> </p> <p>You'll hear from me if its resolved and I will tell you wether to use ethiopianairlines or not.</p>

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