Appalling Customer Service: Ethiopian Airlines Has Ignored My Complaint for Over Three Weeks

Appalling Customer Service: Ethiopian Airlines Has Ignored My Complaint for Over Three Weeks

I am extremely disappointed by Ethiopian Airlines' handling of my complaint following a flight delay on 4 October 2026.

Flight *** from Addis Ababa to Johannesburg was delayed, causing me to miss my separately booked connecting flight to Cape Town. I lost R3,493 on my original ticket and had to purchase another flight for R2,045, bringing my total financial loss to R5,538.

What made the experience worse was the complete lack of assistance from Ethiopian Airlines staff at OR Tambo Airport. Had I not had the funds to purchase another ticket, I would have been stranded.

I submitted a formal complaint on 4 October and followed up on 12 October. I have also raised the matter on LinkedIn and escalated it to several Ethiopian Airlines management and customer service channels.

As of 26 October, I have received absolutely no acknowledgement or response.

I find it appalling that an international airline can show such disregard for its customers, particularly when they have suffered financial losses and are simply seeking assistance and accountability.

I am requesting reimbursement and a formal written response explaining how Ethiopian Airlines intends to resolve this matter.

It should not take repeated emails, public complaints and management escalations to receive basic customer service.

Ethiopian Airlines, I expect a response and resolution.