1 reviews | Active since Sept 2022
Airline issues
I had multiple issues
1. My seat had a bloodstain, when I showed the air hostess she seemed uninterested and asked me to move to another chair. She didn't even show any concern about the issue nor did she make a plan to change the seat cover.
2. My luggage was missing when we arrived in South Africa. Again the ground staff treated this issue as a norm. This has never happened to me before and I found it puzzling that this could be overlooked . I had to wait fir 2 days before I got my luggage which caused a set vavk in my plans
3. Flight dates were changed without my consent. Hence I will not be able to make it to work on time.
I am honestly amazed at the lack of customer care in this regard.
With this being said I honestly want to thank the South African ticket office manager, the consultants and supervisor as they went out of their way to help me trace my missing bag and communicated well with me through out the ordeal.
