Refund not done in time and bad service.

Etihad airlines had to refund us after our flights were cancelled due to covid. We paid the cancellation fee of $100 per ticket for 3 tickets and was told that we would have to wait a maximum of 45 days for the refund.

I called on many occasions to try and get an update, only to be met by same lazy tone stating that it will take up to 45 days to get a refund.

I cancelled my tickets on the 15th of October 2020. I called on the 3rd of December to get an update and was assured that I would have my refund done by latest 5 December 2020. Well guess what? ITS THE 5TH OF DECEMBER TODAY AND STILL NO REFUND. I loath this airline and their don't give damn attitude and will rather cross the Atlantic with a paddle boat than have to ever deal with Etihad airline ever again. They inly care about money and not the customer. I have rebooked with another airline and their service has been excellent.