Poor service from Ethekwini ***/448

We have made several enquiries from the early of February 2024 and the turn around times supposed to be between 24/48 hours regarding a water leak on the outside of our property. We are currently having water shortages but there doesn’t seem to be any bother regarding water shortage hence the water loss from the beginning of Feb. We have made several complaints telephonically, via email, via wattsapp and nobody seems to adhere. Where is the sense of urgency, customer service. Guys this is not on.

Please you guys need some sense of urgency, go for training on how to give customers feedback, Learn to keep customers up to date on the progress on what’s going on.

Such poor pathetic service from youll. I am terribly disappointed, and you’ll don’t seem to care a dam.