Ethekwini Water not willing to assist for the past 4 months

I had a Metre water leak which was reported on WhatsApp on 19 of December 2024 then someone by the name of Anelisa rep**** with a ref no F241222/195. We waited for two months but still nobody came through to assist with changing the Metre. In February 2025 this year I went to the ethekwini water municipality offices offices in the durban cbd area and we were told that the address details which were provided on the ref no that Anelisa gave are incorrect which was strange cause we reported in writing via WhatsApp. We were then given a new ref no upon visiting the offices F250 315-390 it is now April and till this day nobody seems to bother to come fix the Metre. I keep getting told that my matter has been escalated which has been the case for the past 4 months. It's sad that this is the level of service that we get from our water supplier. I'm so annoyed.