Ethekwini municipality a disgrace

If I could have no star it would be 0 star rating because ethekwini is literally *****ing from people that's what I will say *****ing they have drastically increased bills within November and December by up to 500% more then what residents should be paying and there answer is that people have been receiving a free amount of water from 2020 to date and we have received free water that we should not be receiving but the issue is that residents have never asked for any free amount of water and even so the value of properties are shown on our municipal bills so if ethekwini has been giving a certain amount of free water we did not ask for it and if it's a fault of the water department let the people know before hand not and gradually add a little on our bills not just increase it by 500% this is really ******* how do people survive it's absolutely wrong I met a gentlema that's 73 with his wife 68 Bill coming to R9000 with 2 pensioners how do they survive with pension of R4000 combined and a bill of R9000 this is ridiculous we need to be reimbursed as this is not our fault we did not ask for it!!!!