Ethekwini capture of reading portal delinquent

Ethekwini have a portal to capture water meter readings but what is the use if they do not function ? This is not the first time I have tried to capture readings in vain. The system just hangs with no response. And why do we have to capture readings ? because the service we pay for to have them read regularly is delinquent and not happening. So now we have a double whammy, don't have readings being done and cannot capture them. I cannot believe there is such incompetence in our municipal services departments.