Frustrated at the service of the ethekwini water system

I had woke up Wednesday morning to a burst water meter we had closed the main supply so that water does not get wasted while logging a ticket with the department and being asked to wait 24 to 48 hours which I patiently did it's been 3 days with no water and having 2 kids makes it hard to survive. It passed 24 hours I called the call center to find out why no one has come taking in to consideration I took off work and was at home waiting for someone to come from Thursday. The lady advised the notes say the fault has been fixed how can this be when the problem is not fixed. It is not easy to survive without water especially when u have little kids I need to know how they got to the point that The problem was fixed. There was a guy walking on the road who had the meter reader he took a picture on his phone and went away walking no tools nothing.i am very frustrated in this and need answers asap.