False advertising and poor responses

A sales rep from ETE Marketing, acting on behalf of Vodacom Fibre came to our home with a promotional deal they were marketing to residents at my complex. I subscribed when this rep told me I could suspend the use of the fibre line until later this year, when my current wifi contract expires, confirming this with her before finalising my application. When a deduction went off against my bank account a month or so later, I sent her a whatsapp to enquire and she responded that I shouldn't worry as it would be credited back to me, since I have not started using the fibre. Another deduction in the following month and I sent her another whatsapp, to which she did not respond. I then called Vodacom Fibre and they told me they no longer suspend accounts, but that I can lay a complaint with customer services and with ETE Marketing. I did so with the email addresses they gave me and got no response. I sent the emails again, and still got no response. Vodacom continues to deduct money from my account for a service I have not started using and I have not agreed for them to deduct. This is ************ of both ETE Marketing and Vodacom as I only took the subscription because of their false advertising.