ET Nice, not answering phones and no after sales service

Use to love them, used only their remotes, garage door & gate motors. These days however brand new gate motors are leaking oil - happened with both ET Drive 1000 and ET Drive 600. When you take the unit back, there are no staff to assist you. Technician are away on family responsibility, whatever that may mean. One technician that are on duty tell you he cannot help you as the power is going off at 14h00 (this is at 13h12). When I challenged him why he need electricity to open up a gate motor he said he is only the PC Board tech, motor tech is someone else and he is not at work - again. Manager is also not at work and uncontactable... Landline numbers does not get answered.... simply no customer service whatsoever.