Estcourt hospital visitors is our duty to change our patient pampers?

My name is nompumelelo sikhosana staying Pretoria i was not happy abaut service @Estcourt hospital i visited my mom on 12 0October 2019 @12 h35 i faund my father there we find that my mom they never change pampers my daddy said i must go and ask pampers .i faund 3 nurses there busy playing with phone .ask the pampers they didn't even bothered to come and assist me how to use it i try to change my mom alone i even fail to put that pampers in correct im very angry abaut that i want to know why department of health don't hire people who willing to work please contact ***