Estatefarm Training ****

My company paid for 2 people (myself and my colleague) to be part of a Labelling Training on the 30th of March 2023. This training never happened as apparently there were no delegates enough. Which for me is not a valid reason as they could have done the training online for the people willing to do it that way. Also, we only got the email correspondence after complaining as we were ready for the training in that same day. I explained that my colleague was going to start her maternity leave and for that reason she couldn't be present in any other date so we would require a refund for her, and I would require to know the new dates for the new training. They asked me to send an email, I did. Weeks later after no reply was received, I tried to call, no answer. Finally, we got hold of Patrick in another number. He told us their emails and phones were not working and gave me an alternative email address. All these months later (5 months) I still have no reply. At the beginning I would call, and they would tell me he is not there, or he is busy, and he will contact me back. Never happened and now no one answers my calls. PLEASE don't apply for any course as this is a ****. I didn't get the service I paid for, there has been no reply or attempt of communication from their side. I never got the refund for my colleague's application as well. At this point after all these months without proper and reliable communicating, follow up and customer service I have no reason to believe in this company.