zero service

I could not write the PDE4 exam in Feb 2021, due to technical issues with the online exam system. I reported the matter and was advised it is being investigated. 90% of my email follow-ups are totally ignored. After 3 months and going to their offices yesterday, a check was done and according to the online exam system, I wrote the exam. I was told that I must wait for the results and then log a query to write again in Aug 2021. I have now studied twice for the same exam, my agency is on hold for the past 5 months and I must study again to write in Aug 2021. This is absolutely absurd and unprofessional for the governing body of all estate agents in South Africa,