The most frustrating

<p>The most frustrating experience for me, and there are many, is dealing with the EAAB. I have used ther query portal, that DOES NOT UPLOAD DOCUMENTS, as they say and I have emailed on a regular weekly basis various requests/queries since April and it's an ongoing struggle to get any of the queries/ requests done. I email once a week and NOTHING. Once or twice I got feed back and I was so excited.....then..... NOTHING! If we are late with paying we are penalized immediatelyor if there is a senseless complaint against an agent, Speedy Gonzales has nothing on the board. BUT when it comes to giving service to the agents who pay such exhorbitant prices to the board, service is slower than a sea horse. SIGH!</p>