No feedback, contact and reference

I'm failing to understand what the EAAB does as it was established for us to lodge our concerns with being ill-treated and ********** by Estate agents and their agency. I've logged the same complaint with the EAAB three times and in all three instances none was attended to nor got feedback as to what is happening and the progress of my complaint. This is probably been in the past four years, yes I might have been ******** myself in not following up but the recent one I did I followed up. <br> <br> Firstly when you call in the call center there's no interest in assisting from the agents that answer the calls. There's no first call resolution. You always told that the call center is offline.<br> <br> Well I had no choice but to try and try and eventually I was told who was assigned my complaint and I emailed that person Rookaya Ballim to find out how far the investigation is and the progress this was 2months ago but I got no response. <br> <br> The legal department was supposed to phone me three weeks after logging the complaint to give me a reference number but that never happened as well but yet I got notification to say my request was received.<br> <br> This is the service we receive from our government.