Estate agents affairs board

For three months we have tried to get through to the estate agents affairs board or eaab as we know it ..no answer emails get repeated re your questions because they dont read your emails this has made us think we are dealing with robots we need to get the business started pay the fees bu t NO One come s back to you I was dealing with Nolwando Xwasi she doesnt even bother to answe r the nr is off or busy This is absolutely ridilculous and unacceptable!!!!!