EAAB - Poor Service Delivery

I have been struggling with the EAAB for a few months now. I have send an email to Beeld a few months ago, then some of the things got sorted out.

I have been emailing Rebosa and IEASA, but they can only help to a certain point. The EAAB just refuses to help us, all I get is "No feedback yet. There is a backlog in the finance department"! This is just ridiculous!

There are payments that needs to be allocated and I've been trying since 13/09/2017 to sort it out! These payments needs to be allocated, otherwise we will have to struggle for a year again to sort it out (They struggled for almost two years to get our FFC's issued for this year 2017). This means that we will then have to operate *******ly, because the EAAB is NOT DOING THEIR JOBS!

I have also logged queries on the individual agents "MyEAAB Portal" as they requested, but we only get emails with reference numbers then NOTHING!

I am sick and tired of struggling to get things sorted out EVERY YEAR! I try to comply with the EAAB rules, but how can I do that if they don't help me?

I need this to be sorted out ASAP!