Disappointed

I, a disabled and went to the EAAB for assistant, I got a notification from the EAAB with a notification that they will require 30 days to investigate the complain and will provide me with feedback. Its now more then 50 day with no response. How are we to cope with organisations put in place to protect us???? Ref: ********** 193083 The persons that was supposed to assist me is: ********** **********