Worst service ever!!

<p>Sales person: Farhad Cajee</p> <p> </p> <p>Product: Rest Assured Matrix Neo Double bed and matress set.</p> <p> </p> <p>Review: Does client services even exists anymore?? I contacted Farhad on 18 November for a quote on the product. He supp**** the price via Whatsapp and I accepted. It then took ten days of begging and following up on the invoice. After some very irate whatsapps, this was finally received on 28/11 and paid within one hour of receipt. After continues messages and phone calls, I was assured delivery this week, on Thursday or Friday LATEST. Thursday came and went so I took Friday off to wait at home for the delivery. Friday also came and went. I received a phone call on Friday at 16:17 to advise that the delivery is not going to happen. I was assured that the delivery was scheduled for Saturday between 12-2. The time also came and went. This after I told them that the timing is not convenient as I had a prior commitment and was told take it or leave it!! After several phone calls, the driver finally showed up at 3:00 with the wrong bed. He had a Rest Assured St Patricks Mattress. I phone Farhad again and was simply told that is what I ordered as the other bed doesn’t exist anymore. The driver handed me his invoice and I checked my invoice that clearly stated a REST ASSURED MATRIX NEO. How is it that I can not get what I ordered and paid for? When I sent the driver away and requested my money back (which they have had for more than a week) I was simply informed that I would have to wait. It will be done when they are “ready” and can take up to 2 weeks to process the refund!! I have been a longstanding customer of Farhad’s but would most certainly never again do business with Essops.</p>