1 reviews | Active since Nov 2022
Worst service and inferior quality
Worst experience this time around with this company after I supported them for many years. I bought couches for 60k and after 8 months the couches were sagging and loosing the design. They collected the couches to repair and I asked for the repair warranty to be extended and still waiting with no hope from their regional manager. Very disappointed with this Essops and don't think I will ever buy anything from this company. I am very disappointed!!! Having to get something that expensive fixed in such a short space of time. These couches will be gone in less than no time.....this was like I threw my money away. So please be careful before u spent your hard earned money with this company.....they are horrible and don't care long as they got your money. Their furniture is of an inferior quality as expensive as they are.....sucks.
Thank you for your review.
We would like to apologize for the inconvenience caused, this is not the level of service that we strive to provide to each and every client of ours. After engaging with our Regional Manager regarding the couches that were uplifted for repair, it is believed that you were given a 6-month extended warranty at no extra costs.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Kind regards
Customer Service
Thank you for your review.
We would like to apologize for the inconvenience caused, this is not the level of service that we strive to provide to each and every client of ours. After engaging with our Regional Manager regarding the couches that were uplifted for repair, it is believed that you were given a 6-month extended warranty at no extra costs.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Kind regards
Customer Service
Am not happy at this disgusting service...
Am not happy at this disgusting service...
Thank you for your response.
Please look out for a call from our Customer Service to discuss your matter further.
Kind regards
Customer Service
Thank you for your response.
Please look out for a call from our Customer Service to discuss your matter further.
Kind regards
Customer Service
