CD
Christine D

1 reviews | Active since Nov 2022

09 Nov 2022, 08:27

Worst service and inferior quality

Worst experience this time around with this company after I supported them for many years. I bought couches for 60k and after 8 months the couches were sagging and loosing the design. They collected the couches to repair and I asked for the repair warranty to be extended and still waiting with no hope from their regional manager. Very disappointed with this Essops and don't think I will ever buy anything from this company. I am very disappointed!!! Having to get something that expensive fixed in such a short space of time. These couches will be gone in less than no time.....this was like I threw my money away. So please be careful before u spent your hard earned money with this company.....they are horrible and don't care long as they got your money. Their furniture is of an inferior quality as expensive as they are.....sucks.

0
Replies (3)
Essops Home
Essops Home's reply09 Nov 2022, 13:25
Official
Dear Christine

Thank you for your review. 

We would like to apologize for the inconvenience caused, this is not the level of service that we strive to provide to each and every client of ours. After engaging with our Regional Manager regarding the couches that were uplifted for repair, it is believed that you were given a 6-month extended warranty at no extra costs.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future. 

Kind regards
Customer Service






CD
Christine D's update09 Nov 2022, 14:13
Reviewer Update
Guys I told your Regional manager am not happy with 6 x months extended warranty I asked for more because I dont trust the quality of the R60 000 I paid which could hardly last me a year. I feel I was reaped off. So it is quite obvious that you are not willing to meet me half way. You made money and I lost. So it is what it is and I will have to do what I must do to ensure you don't repeat reaping off people out there. This is the beginning of my journey to expose your disgusting service to your customers out there. I will loose 60k but u will loose potential customers. So its fine BUT u watch the space. I can loose so much money and fold my hands. Ur Regional manager doesn't even have courtesy to come back to customers to ensure they happy not even to provide feedback.

Am not happy at this disgusting service...
Essops Home
Essops Home's reply10 Nov 2022, 08:57
Official
Dear Christine

Thank you for your response.

Please look out for a call from our Customer Service to discuss your matter further.

Kind regards
Customer Service