Worst service and furniture

My name is Ivan. I bought a Francesca Cnr/ sleeper couch from Essops Carnival Mall that was deliverd 27 July 2019. A while ago a wheel on the bottom piece that makes the bed/ the couch a bed broke in half and it is starting to look like there is no stuffing in that piece aswell. I have not even slept on that couch. What a piece of ****. I phoned the store trying almost a week to get some assistance from them and the store manager is also not fit for that position. I had to hold 12 min after I phoned a few times before as he was “busy with client” but I could here him joking and laughing the entire time in the background. Then I phoned head office with people telling me they will call me back. This never happend. Essops after sale service is totally ****. Never buy something there. They have the most expensive furniture with the worst service. I will not pay to fix this couch.