Worst experience ever

Had a very bad experience at Essops Stoneridge Mall bought lounge suit 4 weeks ago sales lady persuaded me us to pay as there is one on stock at some branch up until now shes giving us go arounds whats even worse shes not answering any of our calls now keep in mind we the ones who were calling her she never bodered even once to call...i am considering taking the matter to legal proceedings as I believe we've been ****med.