WHAT YOU SEE ISN'T WHAT YOU GET | BAD SERVICE | POOR WORKMANSHIP

Bought an L-shape couch in November 2020, I was told the couch would be ready in 10 working days... 15 days later, no couch, no feedback. I eventually got the couch 20 working days later.

I then noticed that at the back of the couch that the 2 parts weren't fitting as it should, and it was noticeable. A week later the springs of the couch started making a squeaky noise when you sit. I then requested Essops to come collect and fix the couch.

They collected the couch and made a 'new one' however upon arrival (3 weeks later) I noticed the material was loose, it would make bubbles on the surface. I then called Essops again and they collected the couch. A week later they bring me a couch, not sure from where and it is uneven and has a big gap in between the 2 couches, big enough for your phone or remote to fall right through!

I contacted Essops AGAIN and was told that they cannot assist me. This has been a tedious 3 months of back and forth and no one has even bothered to apologize or take responsibility. Surely it cannot be difficult to give your customers who they have paid for??

Please do yourself a favour and NEVER BUY FROM ESSOPS.