What was supppsed to be a great shopping experience turned out to be a nightmare!

This should actually be a zero star review because we are utterly disappointed with the treatment and lack of customer service from Essops Park Meadows Shopping Centre branch. My mom bought a dining room set and paid for it in full on the 30th of December 2023. Upon purchase, it was confirmed that stock was available. My sister also bought and paid for a set of 3 paintings on the same day. Stock availability was also confirmed.

In January 2024, they confirmed that they would deliver the dining room set when the warehouse in Krugersdorp opened. They moved out the delivery date without consultation and we had to follow up with them. When they finally delivered, the dining room chairs were missing! They, again, did not communicate that the chairs are not available prior to delivery. We turned back the dining room set and asked for the full set because it had been paid for or a full refund. To this day, a refund or dining room set have not been received. They also suddenly told my sister that the paintings are now out of stock. They still have not given her a refund two weeks after they promised it'll be processed.

Today - 30 January - my sister and mom went to them (because telephonic communication is ineffective) to follow up on the refunds, which still haven't been paid. My mother was told that she can get the same dining room chairs in a different colour, but she would need to pay an additional R2000 on top of the 60K that she has already paid. Their response when the additional R2000 was queried was "who is supposed to pay for it?"

This company is really good at taking customer's money under the guise and false pretence that they have stock available knowing full well that they don't! They have delay tactics when they have to refunds, they are ***********, and have zero sense of urgency. No apology has been issued after all this inconvenience.