Very poor and emotionally heartbreaking customer service at the Essops home store company

I am so really disappointed and heartbroken with poor service of the Essops company. I purchased my 10 bulgarie white chairs, payed them well, in full, including delivery to my home, on the 4th May 2024. But unfortunately haven't got any delivery from the warehouse till today.

My husband made a follow-up with Judy Anamaly (store manager Richard's Bay), who's been so kind and understanding, however, no longer now working for the Essops company, because the branch in Richard's Bay now is closed, and the store has been moved to Durban. The Richard's Bay former Essops manager, referred us to Amanda manager at the warehouse in Durban, who responded by saying that our color choice white was out of stock, and our chairs are import stock. And they're still waiting for the stock, till today the Essops store haven't communicated with us regarding the delivery. It's June now, nothing is happening. We've been waiting for their swiftly positive response for a long... long while now, but no furniture delivery. We're really devastated on what to do, since the purpose of these chairs purchase is for our family up-coming event. And we need them urgently, as we've already paid and not owing Essops even a cent. We personally don't deserve any excuses and this kind of I'll-treatment.

My husband even tried to call Essops head office contact number, due to frustration, several times, they're are not picking up any calls.

It's is really shocking, because it is not the first time buying in this store, their treatment at our first purchase was good and they delivered in time, I don't know whether it's was due to our Richard's Bay Essops previously manager Judy Anamaly's competent work, they've lost a valuable person. She heard a good and born passion for working in retail, with a good customer service. Unfortunately now her hands are tied, with offering further assistance, as she's no longer working for the company. She even said herself that, "its been longtime now"

Hoping Essops company will swiftly attend to this case and do the right thing. We need only the white color choice that we've ordered and paid for.

Please contact my husband's (Siphiwe Fusase) on ***, email address: ***.

Thank you