************ service, low quality products

If we had an option for no star or negative star Essops would sure receive. 26 of March logged a query that a lounge suit that I had received less than a month was faulty. Couch collected, then Silence. No communication from the store regarding the progress if any on the faulty couch. A week later I send another escalation for feedback, and I'm told that my matter will be resolved within 7-10 working days. Another week goes by, with no progress or information regarding my lounge suit. So I'm guessing Essops think I purchased the couch to not use since I don't have the couch? 3 weeks go by, and rather cheekily, after sending another follow up email in the morning Aisha Malunga responds at 15.20pm. Her response is basically "listen you'll get your couch when we are good and ready". Could be anytime in the unforeseeable future. This is day light rubbery as I purchased an item thinking that a reputational brand as essops will provide quality top grade quality. Instead I had a couch that produced lumps in a matter of weeks from receiving. To top the lumpy couch, I now have no couch for however long that essops will keep it for. I incurred expenses as that I had to purchase chairs for me to actually sit, whilst I wait for ever. All I get when I send emails is "sorry"! I'm paying more and since essops is not adhering to their contractual obligations should be responsible for the costs I'm paying for.