TM
Tshepo M

1 reviews | Active since Jan 2019

05 Jan 2021, 18:34

Unprofessional, ********* and *************

Unprofessional, ********* and *************! Another unhappy customer still waiting for my refund since 03 November 2020 for a lounge suite damaged by your repairer. Its now way past your 30 days turn around time. All required documents submitted to Lucia twice, once from myself and another through Corina at your Boksburg branch. Enough of this @#&R%. PAY UP OR ACCOUNT TO THE INDUSTRY REGULATORS. Let all unhappy customers join me in reporting the store to the Ombudsman and ultimately the National Consumer Commission.

0
Replies (1)
Essops Home
Essops Home's reply30 Sept 2021, 12:05
Official
Dear Tshepo M,

We are sorry to hear about your experience at Essops and thank you for your escalation. Our customer support team would like to help you resolve this matter and we require your contact details to engage further.  Please email *** or click on the link to escalate https://essops.co.za/customer-support