Unprofessional behavior

On March 16th, I visited the Essops Xavier store in Winchester Hills to find a replacement for my dining suite, which was accidentally damaged. Unfortunately, the store only had small-sized dining suites, and I couldn't find a suitable replacement. However, I received excellent assistance from Patience Sibanda, who tried to help me find a solution. I showed her photos of my damaged set, and she advised me to contact Riyaad, Essops' technician and repairer. He came to assess the damage, quoted R11,000 to fix it, and eventually negotiated the price to R10,000.

Riyaad took the cabinet, table, and one chair for repair. He removed the glasses from the cabinet but failed to return the glass shelf clips, making it impossible to put two of the glasses back in place. Additionally, the chair's snap cap or cover was not returned. Despite paying the full amount, Riyaad has disappeared, and I have been trying to reach him since March 27th to resolve these issues. Unfortunately, my efforts were all in vain with excuses and false promises and even after talking to Patience several times.

I am extremely dissatisfied with the quality of service provided by Essops and their associates. As a customer, I feel disrespected and let down by the lack of accountability and professionalism shown by Riyaad and the company. I hope that you will take my complaint seriously and take necessary actions to address these issues and ensure better customer service in the future.