Unable to delivery my order and unable to refund my money

Failure to delivery my order. On 19June 2020 I've ordered two rugs online for delivery for the first time at Essops. The order was confirmed and was told it will be delivered within 7 to 10 working days . The time lapsed and neither delivery came I made a follow up then was told stories that I selected wrong delivery option but till today no one told me which one was I supposed to select (I paid R750 for delivery and Im in Newcastle KZN). I was referred to a manager he promised to deliver but nothing came. I kept on following a lady who deals with online delivery Tim told me they recieved another order from someone from my area so they will arrange for delivery. A week passed I called they told me that they are sorry they cant deliver, so I have to request a refund from their sales department . After few days I checked the refund and they told me to wait again because their policy only allows them to refund 10 to 15 days from day of refund request. This is so unfair these people wrote a very misleading information on their website with regard to delivery but now they have to use all their terms and conditions all I want was my money and seemingly they will come up with stories after the waiting period . This is my money I want it , they should have gave me my money long time ago so that I order the product somewhere else but they keep on saying I must wait for their own fault and mistake of failing to deliver.

Angry and dissappointed customer NK Dlamini