Terrible customer service - not even 24 hours since delivery!

Purchased a lounge suite for R30,000. When it was delivered, the legs were damaged which was reported to the delivery person. Later that day, I found that one of the couch covers were sagging. This was immediately reported on the same day. The website indicates 6 units in stock. Essops are finding excuses not to swap out the unit - not even 24 hours! Cannot get hold of anyone and they dont believe in updating the customer. Businesses like this, which dont believe in customer centricity, will learn the hard way when they fail!