1 reviews | Active since Nov 2020
Table and chairs not in good state
I made a lay bye in December 2022 and finished in December 2023
My lay bye was for dining table set
I waited for it to be delivered since it has to be manufactured and finally it was delivered the same month in December
I was home in Limpopo at that time when it was delivered in 9285b Mophiring Street Orlando West and my son was home to accept the delivery
When I came back in January I noticed that the chairs were loose and the vanish on the table is getting removed
I phoned them and told them about the state of my furniture and asked that they send someone to come and check
They promised to send the driver to come and check and after 2 weeks I phoned again then I was told that my son was dancing on the chairs and up until today they never came to check and the chairs are loose. The furniture I am talking about I paid R40000.00 for it and this is the treatment I am getting.
Kindly assist me please
Thank you for reaching out to Essops Home regarding this matter. Our customer service team will be in touch with you shortly.
Kind regards
Customer Service
Thank you for reaching out to Essops Home regarding this matter. Our customer service team will be in touch with you shortly.
Kind regards
Customer Service
Yesterday I received a call from Customer Service Essops Home. They told me that they had checked and they couldn't find my name and I told them that I bout from Essops in Roodepoort. I am not sure how I should escalate this call to reach that shop.
Yesterday I informed them in Roodepoort that I have logged a call with Hellopeter. They informed me that the driver would come once there was a delivery in Soweto.
Can I kindly ask Hollopeter to intervene in this matter.
Yesterday I told my kids about this, and they told me to check the top of the chairs the leatherette covering it is also peeling off same as the table. When I told them about the chairs in January I also told them that the vanish for the table is peeling off and now also is the chairs.
All my proof of payments were sent to this email *** but now I am told it does not belong to Roodepoort. Archie used to confirm the payments on this email.
I am kindly begging for intervention in this matter.
Yesterday I received a call from Customer Service Essops Home. They told me that they had checked and they couldn't find my name and I told them that I bout from Essops in Roodepoort. I am not sure how I should escalate this call to reach that shop.
Yesterday I informed them in Roodepoort that I have logged a call with Hellopeter. They informed me that the driver would come once there was a delivery in Soweto.
Can I kindly ask Hollopeter to intervene in this matter.
Yesterday I told my kids about this, and they told me to check the top of the chairs the leatherette covering it is also peeling off same as the table. When I told them about the chairs in January I also told them that the vanish for the table is peeling off and now also is the chairs.
All my proof of payments were sent to this email *** but now I am told it does not belong to Roodepoort. Archie used to confirm the payments on this email.
I am kindly begging for intervention in this matter.