*****ing customers money, lies, breaking of commitments, no regard

I bought a piece of furniture at Essops Stoneridge and had to exchange the item on the 6th September which was a day after making the purchase. I was told that my refund will be processed by Head Office on the 15th September, I have been following up daily since then with the store with no success, every time I'm told Head Office is busy with it and I will get it the same day and till this day I haven't received my refund. Everyone is just so unreliable and lies all the time including their accounts guys at Head Office as I had to take the liberty and call Accounts myself still with no success. I was sent a ********** proof of payment on Saturday, 19th as I went to sit in the store to wait for my refund to be processed, was told payment will reflect immediate as its from FNB to FNB, Monday came and passed, I followed up again and again still no success. I have indicated on numerous occasions that I'm desperate and really need the money however no one seems to care. I'm not sure if this is a racial thing or not as it seems my plea is just not taken seriously. while I was at the store on Saturday the accounts guy put on speaker bravely said that I the customer can sit in the store until he is done with payment, no indication of the time no nothing, I must just sit. This is the most pathetic service I have ever received, no regard for people at all, a lot of lies and breaking of commitments. This is very disappointing and very discriminatory. I need my refund paid immediately failing which this matter and your treatment will be escalated further.