Shocking service, dishonesty, and damaged goods from Essops Home

I have never experienced such poor service. After ordering a table from Essops Home, I spent an entire week chasing delivery with zero communication. I made 63 calls just to get updates, constantly being given empty promises and false delivery dates. I was eventually told the table would arrive, given the driver’s number, and even sent a **** location screenshot. No one followed through. When the table finally arrived (on a public holiday), it was fully assembled, transported loosely on a bakkie with other furniture, and severely damaged. The driver gave conflicting stories and eventually admitted it was a demo/showroom unit. This is completely unacceptable — from the lack of communication, to dishonesty, to delivering damaged goods under false pretences. I expect urgent resolution: collection of this table and a full refund or replacement with a NEW item