Samantha Couch

I am not one to usually write reviews, but Essops has pushed me this far. July of 2025, I bought the Samantha couch. On deliver the one-seater couch which is 100% leather was peeling. I complained and they eventually exchanged it. February 2026, I sat on a the three-seater I heard a funny sound. I stood up sat again and the sound was even louder. The bottom frame of the couch was detached. Mind you the couch is R65 000 and still under warranty. I took photos and videos and wrote an email. Neliswa from customer service said they would come pick up the couch for repairs. I have been following up but till today I am still waiting. She often does not pick up the phone, arranges pick up dates and it's simply a no show. This is very heartbreaking and disappointing. Harsh lesson learnt Essops.