Refund Poor Service

It's a shame to see people still supporting such companies that have no respect for customers nevertheless not following or understanding their own processes, how do you commit on something and you don't deliver? Why have same process and systems in place if they are failing you? Why so many customers complain about their refunds? Maybe if you can get your systems audited and process ethics questioned you will get a wake up call. In 2020 you still do refund in batches instead of immediate? Why can't you refund back to the customers credit card as you have that option on your speed point device? I so wish that there can be a platform media discussion around this poor disgusting service besides hello Peter so that many people, good customers and good citizens can think twice before buying from you.