Refund in full

Complaint logged 02 March On the 21st February we purchased a dining room set from Essops Clearwater. The dining room set is currently at Essops Hillfox (sales person Dudu) moved from the hillfox branch to the clearwater branch. Arrangements were made with both branch (Lilly and Dudu) as follows:

1. We purchased the set at a discount as it was the last one in stock and on the floor (sold as voetstoets). 2. We paid in full. 3. The set was supposed to be removed from the floor the same or next day. 4. We called the sales person Dudu the following day and he confirmed that the chairs were moved from the floor and the table will be moved on the Monday and sent to factory warehouse for storage as there were only females in the store.

Now 2 weeks later we went to the Hillfox branch and the table was left on the floor-not covered or signed off that its sold (see attached)

After all this we dont want this product as we have no faith that it was not damaged further.

We want our money back in full for the amount R12000 and according to cpa we were not sold goods in a professional sales agreement fashion.

I trust this matter will be sorted out immediately.