REFUND & BAD CUSTOMER SERVICE

I had paid R17 000 for a couch at the ESSOPS in Randburg. I cancelled the transaction around July and asked for the refund. The manager, Mr R Ahmed informed me that the payment would be paid either on the 15th or last day of the month, About two months have passed now. ESSOPS has had more than five opportunities to refund me but it has failed to do so.

I have gone to the shop in Randburg numerous times to follow up on the refund. They have made various promises to pay it but have failed to do so. On many occasions, a call will be made to "Head Office" while I am at the shop. The lady on the other side would be coy and noncommittal on when payment will be made. I now have to beg them to pay me back my money even though they have even charged their so-called cancellation fee.

They have started disputing the amount I paid despite me giving them proof of payment and them confirming with my bank that indeed the funds were deposited in their account.

I have read a number of reviews here on this website. I appears that I am not the only one with this problem. It is starting to look like I may not get my full refund or it will take forever for ESSOPS to do so. In order to protect my rights, I am now taking steps to report them to the Consumer Commission with the hope that I will get redress.